Q: What is Jacket Aim?
A: Jacket Aim is an online store providing quality jackets inspired by movies and premium replicas of classic designs to make high-quality yet stylish jackets affordable.
Q: Do you ship internationally?
A: Yes, we ship worldwide. But customs duties or taxes, as applicable, are the sole responsibility of our customers in their countries.
Q: Which type of materials used in my jackets?
A: Our jackets consist of premium materials such as genuine leather, synthetic leather, wool, and other high-quality materials. Each product contains detailed material information in its description.
Q: How do I know my size?
A: On every product page, we supply detailed size charts. If you wish to have assistance, just contact us directly.
Q: What is your return or exchange policy?
A: All returns and exchanges are accepted within a thirty-day time span after receiving the products. The items are to remain unused, undamaged, and in original packaging. Visit Return & Exchange Policy for a detailed step-by-step process.
Q: Can I cancel or change my order?
A: Any order can be canceled or modified within a 24-hour time frame after an order has been placed. Alterations cannot be made after this time, as processing begins immediately.
Q: How long will it take to receive my order?
A: International Delivery: 7-14 business days
Q: Which forms of payment do you accept?
A: Credit and debit cards are secured by both ways of payment. All are encrypted for your security on transactions.
Q: How can I track my order?
A: You will receive a tracking number via email once your order is shipped. Using this number, you can track your shipment from our site or the courier’s tracking page.
Q: Will the jackets actually appear exactly as shown in the pictures?
A: Although we strive to produce products that look like those that are seen in pictures and those described on the website, we cannot negate color differences that may occur from screen settings or lighting.
Q: Do you have custom designs?
A: Not at the moment, but stay tuned for future updates as we expand our offerings!
Q: What if I get a damaged jacket?
A: If you receive it damaged, just take pictures of the jacket and get in touch with us within 48 hours. We will be happy to replace or refund it, whichever you prefer.
Q: How do I get in touch with Jacket Aim?
A: You could also just visit our Contact Us page directly, whereby you can send us messages or email us directly via sales@jacketaim.com, and our support team will reach you back.
We hope this FAQ answers all your queries. You can reach out to us for further assistance!